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POLICY UPDATE

05-Mar-2015

Dear Clients, 

Please note that we have recently updated our policy for refunds and cancellations - this can be found within the training information and is noted below for your reference

As you may be aware, Val’s services are in great demand and bookings are made several months in advance. If appointments are not kept and not cancelled with sufficient notice, the inconvenience is extreme and is accentuated by financial loss. We have a very long waiting list and it is unfair to those prospective clients, who wait for months for an appointment.

CANCELLATION/DEPOSIT REFUND POLICY:

We understand that there are particular circumstances which may prevent clients from attending their appointments.

-          Upon cancellation, if a client chooses to reschedule the appointment, the deposit can be transferred once to secure the new appointment date. If rescheduling an appointment for a second time, clients will be required to pay a new deposit. 

-          If you choose not to reschedule your appointment at the time of cancelling we will hold your deposit for a maximum of 6 months – after this period the deposit will be void. This can be used to secure one new appointment if booked within the 6 month period. 

-          If you wish to have your deposit refunded to you, a $20.00 service/administration fee will be deducted.


Please Note - this policy is subject to change and may change without notice. 





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